How Gippsland Water transformed Field Operations with Oracle
Oracle Field Service has been named a Leader in the latest IDC MarketScape: Worldwide AI-Enabled Field Service Management Applications 2025 Vendor Assessment.
This prestigious recognition highlights Oracle's strong leadership in delivering innovative, AI-powered field service solutions. It reflects the ongoing dedication to providing advanced tools that enable field service teams to streamline operations, maximize efficiency, and elevate customer satisfaction on a global scale.
Join us for an interactive session where we provide an overview of key Oracle Field Services use cases, followed by a panel discussion with Matthew Ball (Asset Management Systems Specialist, Gippsland Water) on his tips for anyone embarking their journey of optimising field services operations.
Event Details:
Date: Wednesday, 18 February 2026
Time: 12:00 PM – 1.00 PM AEDT
Venue: Oracle Office, L10 / 140 Williams Street, Melbourne VIC 3000
Online: Link will be shared after registration
Agenda:
- 12.00 – 12.05: Introductions and key field services challenges
- 12.05 – 12.30: Oracle Field Services demo
- 12.30 – 12.50: Discussion with Matthew Ball on key use cases
- 12.50 – 13.00: Q&A 10min
Oracle Field Service empowers field teams to:
- Assign the right technician using AI based on skills, location, and availability
- Track staff and jobs in real time
- Equip workers with mobile job details, routes, and customer history
- Keep customers updated with live ETAs and alerts
- Optimise routes automatically to cut travel and idle time
- Integrate fully with Oracle ERP, Supply Chain, and CRM