Event: Oracle B2C Service (RightNow) to Fusion Service: Exclusive Briefing – What You Need to Know

We invite you to an exclusive, complimentary briefing designed specifically for existing RightNow users:

Oracle B2C Service (RightNow) to Fusion Service What YOU Need to Know – Strategic Transition Briefing.

Date: Thursday, 12 March 2026
Time: 12:00 pm – 1:30 pm (light refreshments & networking from 12:00 pm)
Format: In-person Melbourne (venue details provided upon registration) and Online (via secure webinar link)

This focused 90-minute session will provide clarity on Oracle's direction and help you assess the best path for your organisation.

Agenda

12:00pm–12:30pm: Light refreshments & networking

Connect with peers and Oracle specialists (in-person attendees only).

12:30pm–12:55pm: Why Oracle – Strategy & the Path Forward

• What are we hearing from our customers?
  • “Here are your pain points – you’re not alone”
  • Addressing today's realities (set up for how Fusion Service Addresses these issues)
• Where we're heading and why – The future is Agentic AI
  • “Here is where your competitors are going and the tools they are using”
  • Oracle Fusion Product roadmap:
  • AI capability overview
  • Security & AI strategy essentials
  • Reporting & Analytics
• Key differentiators: RightNow vs. Fusion Service
  • “This is what you don’t have .. and will need”
  • RNow here to stay – Apps Unlimited
  • Side:side comparison of products
  • Focus on Fusion Elements that address previous pain points

12:55pm–1:15pm: Fusion Service Demo

• "Here is a glimpse of the sexy tools that you could be using today"
• Service – Snap shot of service, recommended knowledge, knowledge authoring
• AI Agents – I can build a simple agent in real time
• Analytics – Focus on AI Assistant to query data

1:15pm–1:25pm: What’s next?

Oracle Fusion RAMP Program and Transition Considerations:

• “Here is how you get there”
• Program overview
• Licensing
• More than just a flick of the switch. Opportunity to review business processes, adopt AI, migration, integration, change Management, cutover
• Who better to work with you with these? Plug Kyte

1:25pm–1:30pm: Open Q&A and personalised next steps

Who should attend?

CX leaders, service operations managers, IT decision-makers, and stakeholders currently leveraging Oracle B2C Service (RightNow) who want unbiased insights into modernisation options.

Spaces are strictly limited – particularly for in-person attendance.

We look forward to welcoming you and exploring how Oracle Fusion Service – with its embedded agentic AI, unified data platform, and seamless enterprise integrations – can elevate your customer service capabilities while protecting your existing investments.

Key takeaways

• A practical comparison of RightNow and Fusion Service capabilities
• A migration approach and typical transition timelines
• Common pitfalls and how to de-risk integrations, data, and change management