Event: Oracle B2C Service (RightNow) to Fusion Service: Exclusive Briefing – What You Need to Know
We invite you to an exclusive, complimentary briefing designed specifically for existing RightNow users:
Oracle B2C Service (RightNow) to Fusion Service What YOU Need to Know – Strategic Transition Briefing.
Date: Thursday, 12 March 2026
Time: 12:00 pm – 1:30 pm (light refreshments & networking from 12:00 pm)
Format: In-person Melbourne (venue details provided upon registration) and Online (via secure webinar link)
This focused 90-minute session will provide clarity on Oracle's direction and help you assess the best path for your organisation.
Agenda
12:00pm–12:30pm: Light refreshments & networking
Connect with peers and Oracle specialists (in-person attendees only).
12:30pm–12:55pm: Why Oracle – Strategy & the Path Forward
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What are we hearing from our customers?
- “Here are your pain points – you’re not alone”
- Addressing today's realities (set up for how Fusion Service Addresses these issues)
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Where we're heading and why – The future is Agentic AI
- “Here is where your competitors are going and the tools they are using”
- Oracle Fusion Product roadmap:
- AI capability overview
- Security & AI strategy essentials
- Reporting & Analytics
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Key differentiators: RightNow vs. Fusion Service
- “This is what you don’t have .. and will need”
- RNow here to stay – Apps Unlimited
- Side:side comparison of products
- Focus on Fusion Elements that address previous pain points
12:55pm–1:15pm: Fusion Service Demo
- "Here is a glimpse of the sexy tools that you could be using today"
- Service – Snap shot of service, recommended knowledge, knowledge authoring
- AI Agents – I can build a simple agent in real time
- Analytics – Focus on AI Assistant to query data
1:15pm–1:25pm: What’s next?
Oracle Fusion RAMP Program and Transition Considerations:
- “Here is how you get there”
- Program overview
- Licensing
- More than just a flick of the switch. Opportunity to review business processes, adopt AI, migration, integration, change Management, cutover
- Who better to work with you with these? Plug Kyte
1:25pm–1:30pm: Open Q&A and personalised next steps
Who should attend?
CX leaders, service operations managers, IT decision-makers, and stakeholders currently leveraging Oracle B2C Service (RightNow) who want unbiased insights into modernisation options.
Spaces are strictly limited – particularly for in-person attendance.
We look forward to welcoming you and exploring how Oracle Fusion Service – with its embedded agentic AI, unified data platform, and seamless enterprise integrations – can elevate your customer service capabilities while protecting your existing investments.
Key takeaways
- A practical comparison of RightNow and Fusion Service capabilities
- A migration approach and typical transition timelines
- Common pitfalls and how to de-risk integrations, data, and change management