Event: Oracle B2C Service (RightNow) to Fusion Service: Exclusive Briefing – What You Need to Know
We invite you to an exclusive, complimentary briefing designed specifically for existing RightNow users:
Oracle B2C Service (RightNow) to Fusion Service What YOU Need to Know – Strategic Transition Briefing.
Date: Thursday, 12 March 2026
Time: 12:00 pm – 1:30 pm (light refreshments & networking from 12:00 pm)
Format: In-person (venue details provided upon registration) and Online (via secure webinar link)
This focused 90-minute session will provide clarity on Oracle's direction and help you assess the best path for your organisation.
Agenda
12:00pm–12:30pm: Light refreshments & networking
Connect with peers and Oracle specialists (in-person attendees only)
12:30pm–12:45: pm Why Oracle – Strategy & the Path Forward
- Oracle Fusion and product roadmap: Where we're heading and why – The future is Agentic AI
- Key differentiators: RightNow vs. Fusion Service (native CDP, unified CX ecosystem, deep ERP/SCM/CRM integration)
- Addressing today's realities: Fragmented third-party applications, data silos, and integration challenges – What are the true drivers for change?
12:45pm–1:15pm: Key Decision Considerations for Your Organisation
- Your current total Oracle ICT footprint
- Alignment with your ICT strategy and roadmap
- AI strategy essentials: Connected data, governance, and security for agentic intelligence
- Investment & automation outlook: Are incremental RightNow enhancements still optimal, or is accelerating value in Fusion the smarter long-term play?
- Balanced view – Benefits of staying vs. moving forward
1:15pm–1:25pm: Oracle RightNow to Fusion Service Transformation Program & FusionRAMP
- Overview of the official transformation program, including one off Oracle incentives
- FusionRAMP self-service data migration tooling and structured approach
- How Kyte delivers specialised expertise, accelerators, and proven value to de-risk your journey
1:25pm–1:30pm: Open Q&A and personalised next steps
Who should attend?
CX leaders, service operations managers, IT decision-makers, and stakeholders currently leveraging Oracle B2C Service (RightNow) who want unbiased insights into modernisation options.
Spaces are strictly limited – particularly for in-person attendance.
We look forward to welcoming you and exploring how Oracle Fusion Service – with its embedded agentic AI, unified data platform, and seamless enterprise integrations – can elevate your customer service capabilities while protecting your existing investments.