Oracle Intelligent Advisor 25A Update: Key Features and Improvements

Are you making the most of your Oracle Service Cloud application? As technology evolves and customer expectations continue to rise, staying up to date with the latest features and capabilities is essential for delivering exceptional customer experiences. In this blog post, we'll explore why upgrading to the latest version of Oracle Intelligence Advisor is crucial and how it can benefit your business.
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Key Updates:

The Oracle Intelligent Advisor 25A release delivers enhancements that streamline decision automation, improve user experience, and enhance integration capabilities for B2C service. Below are the new features introduced.

Feature Summary:

Feature Summary

Fusion Connections Can Use an Oracle Identity Domain Confidential Client for Hub API Access:

Hub Connections administrators can now specify an existing Oracle Identity Domain (IDCS) confidential client when creating an Oracle Fusion connection.

This is required for Fusion connections in Oracle Cloud Infrastructure Hubs (Intelligent Advisor Generation 2 Cloud Service) and optionally for other Hubs using Oracle Identity Domain as identity provider.

Tips And Considerations: The confidential client id and secret will be passed to Fusion as part of the connection creation and those details can be used by Fusion to call the Intelligent Advisor REST APIs for interview information.

Chromium Browser Replaced with Microsoft Edge Browser in Policy Modeling:

The Chromium browser that has previously been included as a static component in each Policy Modeling release has been replaced with the Microsoft Edge browser which is functionally equivalent.

The Edge browser has the advantage that it is evergreen and receives automatic Microsoft updates to stay on the latest and most secure platform.

Tips And Considerations: The actual version of Microsoft Edge used by Policy Modeling is determined by the user's Windows Update service. Like with Chromium, the Edge version is displayed in the Policy Modeling diagnostics so that it can be used to diagnose issues.

Record Reference Support for If and Default Functions in Web-Authored Rules

The If() and Default() functions in web-authored rules can now accept (and return) record references.

This makes these functions useful when using value list.

Tips And Considerations: The types of the arguments used in the rule function must match. For instance, if the first parameter is a reference to a record list, the second parameter must be a reference to the same record list

Update Availability:

For additional information, refer page – OIA Update 25A

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Author: Radhakrishna Thati

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