Oracle Fusion Field Service 25C Updates
The new features are designed to simplify operations, enhance workforce efficiency, and extend system capabilities to meet the changing needs of global service teams.
OAuth Support for APIs
The Field Service APIs now support OAuth tokens from the Fusion Applications Identity Domain, offering more secure, token-based authentication. This eliminates the need for static credentials and aligns with industry security standards. However, organizations must explicitly configure this option—it’s not enabled by default.
Enhanced Travel Logic in Matching Resources
A new finalTravelSupport parameter in the findMatchingResources API allows the system to consider the
acceptable end-of-day travel time for a technician. This prevents jobs from being assigned if they push a worker’s
schedule beyond allowed thresholds. It must be configured before use.
Improved Booking Availability Transparency
Booking availability options now provide clearer visual cues and enhanced UI responsiveness, making it easier for dispatchers to understand available slots. These improvements enhance the booking flow without changing any core logic. This feature is available immediately with no setup needed.
Dynamic Travel Optimization & Capacity Booking
A new dynamic optimization option lets capacity and booking features consider live travel data to improve scheduling accuracy. This adds intelligence to appointment windows and technician allocation by factoring real-time routing. The feature must be manually enabled before use.
UI Enhancements for Booking and Quota History
Improvements to the UI for booking and quota history make it simpler to track past changes and allocations. Navigation is smoother, and the display is more intuitive such as Dynamic Map Display on Booking Status Screen and Separate Quota History and Close Time History Screens.
Extended Location Privacy Configuration
Administrators can now set more granular controls over technician location visibility to meet internal policies or regional compliance requirements. This supports improved privacy management, particularly for organizations operating across diverse legal environments. Setup is required to activate this capability.
Form PDF Generation
Users can now generate PDF documents from completed form entries within Field Service. This allows for better documentation, sharing, and record-keeping, especially in regulated industries. The feature is delivered enabled and requires no setup.
Optimized Integration with Maintenance Cloud
The integration with Oracle Maintenance Cloud has been fine-tuned to improve the reliability and performance of asset and work order data exchanges. This streamlining reduces lag and improves alignment between service and maintenance teams. It requires setup to take full effect.
Asset Details Plugin — Update Asset Notes & Other Details
Technicians can now add notes to asset records directly from the mobile Asset Details page, enabling more complete and timely field documentation. They can also edit Descriptive Flexfields (DFFs), such as asset condition or ownership type, and flag assets as competitor-owned when relevant. All updates sync with the backend asset system, improving data consistency across departments.
Visual Builder Plugin Support
Field Service now supports plugins built with Oracle Visual Builder Studio, offering a more flexible and modern
way to extend system functionality. Developers can integrate these plugins via the ofsc-connector.js
and follow Oracle’s plugin best practices for compatibility. This enables organizations to embed tailored UI
components and workflows directly into the application.
Conclusion
As a leader in Oracle CX consultancy, Kyte Consulting is dedicated to empowering organisations to reach their objectives in enhancing customer experience and delivering superior customer service. With the latest developments in Oracle Field Service Cloud Release 25C, Kyte Consulting stands ready to help businesses harness these new features to optimise their operations. Leveraging our deep expertise, we guide our clients through the complexities of integrating and maximising the benefits of each update, ensuring that they not only keep pace with technological advancements but also stay ahead in delivering exceptional customer interactions.
Furthermore, Kyte Consulting offers comprehensive Managed Service and Upgrade Management solutions tailored to the unique needs of each client. Our proactive approach ensures seamless upgrades and continuous system improvements, reducing downtime and minimising risk. By partnering with us, organizations benefit from our strategic oversight and operational support, which are crucial for maintaining and enhancing system functionality over time. This dedicated support helps our clients focus on strategic business activities while we handle the technical details, driving efficiency and innovation in customer service operations.
For additional information, refer page – OFS 25C Release Notes.
Author: Alf Martin