Oracle Fusion Field Service 25A Updates

These improvements are designed to streamline operations, increase workforce efficiency, and expand system capabilities to better support the evolving needs of global service organizations.

Statistics Overrides & On-Demand Recalculation

You can now apply statistical override values even if the corresponding statistical key hasn’t been used before, making it easier to configure new or reset environments. In test environments, administrators can trigger a full recalculation of travel and activity durations based on mobile worker data and historical routes. This improves routing accuracy and provides more realistic test scenarios for deployment planning.

Consolidated Screen Configuration Structure

All standard pages are now grouped under logical categories like Main, Activity, Inventory, and Forms, making navigation and configuration more intuitive. The screen names have been updated to match what mobile users see—for example, “Edit/View Activity” is now called “Activity Details.” Common plugin screens, such as Asset Details and Parts Ordering, are also better integrated into this structured layout, simplifying setup.

Service Work Order Attachments in Mobile

Mobile users can now preview and download attachments—like PDFs and images—linked to Service and Maintenance work orders directly from the app. The attachment interface has been improved with a simplified list view, replacing the older collage format for better usability. Only photos captured through the mobile app can be deleted, while attachments from backend systems are protected from removal.

Inventory Management Integration Accelerator

This accelerator syncs inventory data—including serialized and non-serialized items, sub-inventories, locators, and serial numbers—between Oracle Inventory Management and Field Service. A new inventory_identifier property combines sub-inventory, locator, and item name to simplify field visibility. It also supports descriptive flexfields, enabling richer item data to flow into field operations.

Pre-Built Oracle Analytics Cloud (OAC) Visualizations

Oracle provides downloadable visualizations (.dva files) that can be deployed in OAC to monitor field service metrics like activity volume, travel time, and on-time performance. The platform automatically creates the required reporting tables in the Autonomous Database to support these dashboards. Admins are guided through the setup process within the Field Service interface, making deployment straightforward.

HCM Integration Enhancements

Employee sync now supports more granular filtering using eligibility profiles and descriptive flexfields, beyond just business unit or job code. This enables tighter control over which employees are provisioned as technicians, dispatchers, or admins. You can also configure the integration to skip user creation or prevent updates to selected fields after the initial setup.

Asset Details Plugin Enhancements

Technicians using the mobile app can now find nearby assets based on their location, using a configurable search radius to limit results.

The updated plugin also supports barcode scanning to quickly retrieve asset records by serial number or asset ID. These capabilities require plugin version 3.0 and can be activated by adding the appropriate buttons to the mobile screen configuration.

Conclusion

As a leader in Oracle CX consultancy, Kyte Consulting is dedicated to empowering organisations to reach their objectives in enhancing customer experience and delivering superior customer service. With the latest developments in Oracle Field Service Cloud Release 25A, Kyte Consulting stands ready to help businesses harness these new features to optimise their operations. Leveraging our deep expertise, we guide our clients through the complexities of integrating and maximising the benefits of each update, ensuring that they not only keep pace with technological advancements but also stay ahead in delivering exceptional customer interactions.

Furthermore, Kyte Consulting offers comprehensive Managed Service and Upgrade Management solutions tailored to the unique needs of each client. Our proactive approach ensures seamless upgrades and continuous system improvements, reducing downtime and minimising risk. By partnering with us, organizations benefit from our strategic oversight and operational support, which are crucial for maintaining and enhancing system functionality over time. This dedicated support helps our clients focus on strategic business activities while we handle the technical details, driving efficiency and innovation in customer service operations.

For additional information, refer page – OFS 25A Release Notes.

Author: Alf Martin