SMART Council Digital Customer Service

Kyte Consulting's ongoing series of live streaming events featuring Industry Experts giving insights into common questions.

How can Councils engage with their customers in an connected, personalised, and relevant form? How can inbound requests and concerns be streamlined, processes automated, and dealt with minimum admin? What technologies support SMART Digital Customer Services making life easier for Councils and citizens?

In this session we discuss how modern technologies can make customer services and engagement easier, relevant, and automated. Examples will include:

  • Customer Portals
  • The role of Live Chats & Chat bots
  • Mobile Apps
  • Single customer view to drive omni channel experiences
  • Connection of third party data and services

Customer Experience is a key differentiator.

Focus on prioritising your immediate quick wins, while establishing a plan on how to deliver against strategic objectives.

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