Oracle Field Service (OFS) – Release 24B New Features Summary
Administration
- Extended Time Zone Support: OFS has expanded its list of supported time zones to include additional ones from the IANA database, enhancing global operations and accurate service billing across regions. Admins can now easily add these time zones in the Configuration > Display screen.
- Optimise Statistics Key Configuration: A new system notification alerts administrators when activity or travel duration keys are too broad or specific, affecting estimation accuracy. Admins are guided to adjust keys directly from the configuration screen for optimal performance.
Collaboration
- Chat Group Restriction: Administrators can now restrict chats within specific Collaboration Groups, aligning communication with privacy, control, and legal compliances. The update includes a redesigned Collaboration configuration screen following Redwood styles. This change ensures focused and relevant group discussions, enhancing productivity and security.
Capacity
- Improvements for Quota Screen: Functional and visual updates have been made to the Quota screen, including a unified view for both time slot and interval-based booking approaches, a new 'Remaining quota' column, enhanced keyboard navigation, and visual indicators for the 'recurrent auto-fill' option. These enhancements aim to streamline user experience and improve quota management efficiency.
Core Application
- Banners on Where’s My Technician Screen: Companies can now add up to five banners to the WMT screen, offering opportunities for marketing, customer engagement, and providing informational updates. The banners can rotate dynamically or be interactively swiped through on mobile devices, enhancing brand presence and user engagement.
APIs
- Time Zone Difference in Booking API Responses: The capacity-related booking operations API now includes time zone differences in responses. This addition aids in accurately managing bookings and appointments across regions that observe Daylight Saving Time changes.
The release of 24B focuses on enhancing user experience, optimising configurations for global operations, improving collaboration tools, and providing a more intuitive and efficient system for capacity management. These updates aim to facilitate more precise scheduling, resource management, and better integration across different time zones and operational scales.
Conclusion
As a leader in Oracle CX consultancy, Kyte Consulting is dedicated to empowering organisations to reach their objectives in enhancing customer experience and delivering superior customer service. With the latest developments in Oracle Field Service Cloud Release 24B, Kyte Consulting stands ready to help businesses harness these new features to optimise their operations. Leveraging our deep expertise, we guide our clients through the complexities of integrating and maximising the benefits of each update, ensuring that they not only keep pace with technological advancements but also stay ahead in delivering exceptional customer interactions.
Furthermore, Kyte Consulting offers comprehensive Managed Service and Upgrade Management solutions tailored to the unique needs of each client. Our proactive approach ensures seamless upgrades and continuous system improvements, reducing downtime and minimising risk. By partnering with us, organizations benefit from our strategic oversight and operational support, which are crucial for maintaining and enhancing system functionality over time. This dedicated support helps our clients focus on strategic business activities while we handle the technical details, driving efficiency and innovation in customer service operations.
For more details, please refer to the Oracle Cloud Readiness.
Author: Jeffry Husman