Mastering the Utilities Experience Economy

Join Anita Parer and guest speaker Nick Birrell, Vice President Energy and Water Industry Strategy at Oracle, for a discussion on how Australia’s Utilities can thrive in today’s Experience Economy.

The conversation covers:

  • Why the experience economy matters to Utilities
  • Building customer experiences by leveraging micro-moments
  • Improving your customer’s experiences through behavioural science
  • How other Utilities are leveraging customer experience to diversify revenues, remove costs from the business and reduce churn
  • Customer Experience is a key differentiator.

    Focus on prioritising your immediate quick wins, while establishing a plan on how to deliver against strategic objectives.

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