Mastering the Utilities Experience Economy
Join Anita Parer and guest speaker Nick Birrell, Vice President Energy and Water Industry Strategy at Oracle, for a discussion on how Australia’s Utilities can thrive in today’s Experience Economy.
The conversation covers:
Why the experience economy matters to Utilities
Building customer experiences by leveraging micro-moments
Improving your customer’s experiences through behavioural science
How other Utilities are leveraging customer experience to diversify revenues, remove costs from the business and reduce churn