Kyte is helping Nova Systems with CX Business Transformation Planning

Nova Systems is a remarkable company. 100% Australian owned and controlled with over 850 employees globally, Nova provides engineering services and technology solutions across Defence, Essential Services, Government and Space, partnering with clients to keep nations and their people safe and secure.
Nova Systems

Kyte Consulting has been privileged to work with Nova on an enterprise-wide assessment of Customer Relationship Management, Sales Lead and Funnel Management, Corporate Comms, Progressive Customer Profiling, Customer Portals and automated quote generations, and Analytics and Reporting to empower the business leaders with real time Insights, automation and smart decisioning.

Shahyan Shabbir, Chief Information Officer at Nova Systems, says, “We selected Kyte Consulting as we found them to be most knowledgeable and professional consultancy presented to us. Their outstanding expertise in business analyses, business process mapping, and business roadmap planning, combined with a deep understanding of business-to-business customer interactions and automation opportunities, helped us form a prioritised and strategic view on required business transformation activities derived from a CRM and Marketing Technologies perspective.

This engagement supports Nova Systems’ business objective of creating an organisational wide single source of truth for all customer data and all opportunity and lead data across, consolidating their data across all regions to:

  • Become more Customer centric with cross line of business insights and data.
  • Create automated and streamlined reports.
  • Manage the overall business and individual business units against forecast.
  • Create early line of sight to decide on priorities and focus.
  • Identify cross and upsell opportunities.
  • Create and follow a unified business wide sale process,
  • and as a result, become a more efficient and effective sales organisation.

Thank you, Nova, for the great collaboration and leadership throughout the process.

Customer Experience is a key differentiator.

Focus on prioritising your immediate quick wins, while establishing a plan on how to deliver against strategic objectives.

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