From legacy to leading edge! Tabcorp rolls out Oracle HCM Cloud Learning to 3,000+ learners and automates compliance training in just 4 weeks!

About Tabcorp

Tabcorp is a leading Australian gambling entertainment company, offering a diverse range of wagering, media and gaming services. As a prominent player in a highly regulated industry, Tabcorp is committed to maintaining the highest standards of integrity, responsibility and compliance.

With over 3,000 learners across the organisation, continuous education and upskilling are central to Tabcorp’s culture. Compliance training is especially critical, ensuring that all employees understand and adhere to the strict legal and ethical requirements of the gambling sector. This not only protects the business and its customers, it also supports Tabcorp's reputation as a trusted and accountable industry leader

Business Problem

Tabcorp operates in a dynamic business environment. As part of its ongoing commitment to modernising and automating its learning and development landscape, the organisation identified the need to transition from their legacy learning management system (LMS) to Oracle HCM Cloud. Their legacy LMS posed significant challenges, including limited automation capabilities and manual reporting processes.

A tight timeframe to roll out the annual compliance training heightened the need for a more agile and intelligent solution. Ensuring the accurate assignment of learning - based on complex business criteria - required not only a robust system, also extensive business process engineering.

The goal was to ensure:

• Compliance adherence, whereby learners:
  • were automatically assigned the correct courses based on multiple criteria without relying on time-consuming manual interventions
  • received multiple reminder notifications to ensure timely completion.
• An enhanced user experience for learners and learning administrators, leveraging the Redwood user interface.
• Streamlined reporting and data management providing real-time dashboards, analysis and insights.
• Automation, scalability, security and intelligence to support Tabcorp’s evolving learning strategy.

Approach / Solution

• Conducted focused discovery workshops across multiple HCM pillars (CoreHR, Learning, Security, Reporting) and IT.
• Engaged cross-functional project team to ensure a holistic understanding of requirements and alignment across the business.
• Took an iterative, agile approach to solution design and delivery, allowing for flexibility and rapid feedback.
• Collaborated closely with clients and end users to improve capability, ensure adoption and refine the user experience.
• Proactively identified business process impacts, providing timely and effective solutions to minimise disruption.
• Maintained strong stakeholder engagement throughout with clear communication and shared ownership.
• Special recognition to Tabcorp project team whose decisive leadership and swift stakeholder engagement were key to the project's success.

Results

• Achieved 100% on-time roll out of compliance training within the four-week timeframe.
• Maintained zero defects during hypercare, reflecting a smooth and stable implementation.
• Automated learning assignment based on complex business rules, reducing manual effort and improving accuracy.
• Delivered custom alerts providing learners with a complete view of outstanding training, including embedded app links for one-click access to their learning experience.
• Streamlined reporting with real-time dashboards and insights, saving significant admin hours.
• Improved data accuracy and reduced errors in learning records.
• Enhanced the learner experience with intuitive access to required training.
• Boosted efficiency for Learning Administrators and HRBPs through simplified processes.
• Enabled faster onboarding and role-based learning assignments.

Customer reference – Jonathan Millen, Tabcorp’s Head of Capability

Tabcorp engaged Kyte Consulting to implement the Oracle HCM Cloud Learning module under an exceptionally tight timeline to meet our annual compliance training deadline. The Kyte team not only delivered on time, they exceeded expectations by rolling out all of our courses to various global employee groups while automating ongoing course assignments based on complex criteria.

Kyte Consulting’s deep expertise ensured a seamless implementation with zero defects during hypercare. They also transformed Tabcorp's learning analytics by providing real-time dashboards and instant insights - eliminating the manual and cumbersome reporting processes of our previous system.

Beyond the technical delivery, Kyte’s consultants demonstrated a strong understanding of business process impacts, core HR integration, security frameworks, and licensing considerations. Their flexibility, professionalism and collaborative approach made them an invaluable partner, working seamlessly with Tabcorp's Learning Project team to ensure success.

Kyte Consulting delivered a flawless solution under immense time pressure, and we highly recommend them for their expertise, efficiency and outstanding engagement.

Why Kyte?

Partnering with Kyte Consulting equips your organisation with the strategic foresight, operational expertise, and hands-on support needed to navigate today’s dynamic digital HR landscape effectively.

Clients choose Kyte Consulting because we provide hands-on senior experts who deliver results efficiently, meeting your objectives on time and within budget - offering exceptional value without compromise.

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