Enhancing Field Operations Efficiency: Oracle Field Service Upgrade

In the realm of field operations management, Oracle Field Service has long been a cornerstone for organisations seeking streamlined processes. However, a notable limitation has surfaced within the Dispatch Console: its inability to provide a comprehensive overview of both scheduled and non-scheduled activities beyond a single day in "List View".
Enhancing Field Operations Efficiency

Responding to this challenge, Kyte Consulting has partnered with clients to propose an innovative enhancement to the Dispatch Console. This upgrade aims to revolutionize how field operations are managed by allowing schedulers to seamlessly view both scheduled and non-scheduled activities across a designated time frame within a single list view.

With this enhancement, schedulers will gain the ability to apply specific filters, empowering them to generate and review comprehensive lists alongside stakeholders, ensuring that all critical tasks are effectively scheduled and managed. Moreover, the enhanced list will prominently highlight activities in "Pending" status for over 72 hours, prompting timely intervention and action.

Excitingly, the Oracle Product team has given the green light to this enhancement, slated for release in 24C (August 2024, under Safe Harbour). This eagerly awaited feature will enable users to effortlessly display and export up to 30 days of both scheduled and non-scheduled activities within a single view. Initially capped at 30 days to uphold system performance, Oracle remains committed to continually monitoring performance and gathering user feedback post-release to make any necessary adjustments.

With this upcoming enhancement, organisations across various industries can look forward to a more efficient and streamlined approach to managing field operations, setting new standards for productivity and performance. Stay tuned for further updates as we approach the release date!

Author: Jeffry Husman

Customer Experience is a key differentiator.

Focus on prioritising your immediate quick wins, while establishing a plan on how to deliver against strategic objectives.

Get Started


Sign up to receive our valuable industry insights.