Organisational Design Debates which make a major impact on your CX Business Transformation

Wanting to change your organisation to be Customer Centric, but next to a new set of shiny tools unsure how to structure the business and enable the team to make the transformation a success?

In this live video we host Jackie Cook (Regional VP Customer Transformation at Salesforce) on conversations and decisions that need to take place early on in any CX transformation project.

We will be discussing:

• Individual KPIs: Killing the “can we just” requests
• Ways of Working: Bringing down the silos - one brick at a time
• Best of Suite vs Best of Product: It’s complex and needs focus
• To SI or not to SI: Start how you want to end