Oracle Subscription Management

Manage new subscriptions, renewals, and upgrades by connecting your CRM and back-office and providing a complete view of customers’ purchasing behavior. Built on machine learning (ML), Oracle Subscription Management is the only fully integrated, cloud-based subscription management system for product- and service-based companies that simplifies the management of contracts, billing, and revenue.

Oracle

Business model flexibility

Evolve your business with subscription services. Take advantage of an agile solution that simplifies complex processes across multiple systems and touchpoints. Support multipart products and services, quoting and deal management, customer self-service capabilities, and field service access while eliminating complicated administration and manual processes.

Sales, CPQ, service, and ecommerce

Support thousands of engagement points across pricing, delivery, support, and billing models. Provide your sales and customer service teams the tools needed to easily modify, manage, and renew deployment options. Deliver negotiated pricing, usage, or terms with subscription-based quotes and orders.

Field service visibility

Field service teams have real-time visibility into which entitlements—services, rates, and discounts—are covered as part of a subscription package.

Customer self-service

Let customers control their subscription orders and accounts, without the help of a sales rep or customer service agent. Self-service functionality lets customers easily purchase or change subscriptions.

Revenue growth

Grow recurring revenues with new business models, products, and services. Strengthen customer relationships by providing more ways to engage, elevating customer lifetime value.

Renewals and insights

Improve your renewal management by ensuring that renewals are easy and accessible. Minimize customer churn with intelligent insights that help your team identify at-risk customers early to improve renewal rates. Intelligently determine cross- and up-sell opportunities for customers with additional needs so you can continue to expand your relationship and customer lifetime value.

Order-to-revenue process

Improve the speed and accuracy of your customer billing and payments. Connect all of your applications and customer touchpoints across the subscription lifecycle to automate accurate invoicing and billing and improve payment collection and revenue recognition.

Simplified management

Do more with your existing technology ecosystem. Oracle helps you reduce the number of solutions needed to administer new revenue models while automating complex workflows, increasing accuracy and reducing costs.

Dynamic pricing models

Simplify billing by consolidating mixed orders of fixed, one-time, recurring, and consumption or usage-based charges into a single summary invoice. Choose the pricing and billing model that follows your existing revenue recognition rules.

Revenue recognition

Prevent revenue leakage while streamlining your usage calculations and revenue management. Easily add your subscriptions to your existing ERP system while maintaining your revenue recognition rules, all through an API-first approach.

Reporting and compliance

Streamline the reporting process and gain clear picture of account health, subscription usage, and consumption at the same time. Accurately capture all necessary details to support your sales, customer service, field service, and finance teams. Forecast with greater confidence and ensure regulatory compliance.

360-degree account view

Access customer data in one, comprehensive view to better understand user subscription activity across the customer and subscription lifecycles. Prebuilt reports within the 360-degree view dashboard help you evaluate important KPIs.

Business success metrics

Track key performance indicators to identify how subscriptions are impacting the business, including monthly recurring revenue, total contract value, average revenue per user, churn rate, customer lifetime value, and more.

Warranties and coverage services

Improve the management of your no-charge coverage services such as warranties.

Pipeline forecasting

Predefined AI models predict customer churn probabilities using current and historical indicators, so you can better forecast pipeline and identify opportunities that need corrective action.

Regulatory compliance

Ensure your business maintains regulatory compliance by having all the details to help you stay compliant with ASC 606 and IFRS 15.

Customer Experience is a key differentiator.

Focus on prioritising your immediate quick wins, while establishing a plan on how to deliver against strategic objectives.

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