Radhakrishna Thati
Executive Summary
Over 19 years of experience in architecting and delivering complex CRM and Oracle CX solutions. Proven ability to lead and manage cross-functional global teams in both Waterfall and Agile environments.
Specializes in end-to-end integration and data migration projects. Proficient with Oracle Integration Cloud (OIC), Oracle Data Integrator (ODI), and MuleSoft, along with REST and SOAP protocols for implementing hybrid cloud and on-premises solutions.
Possesses extensive hands-on expertise in Siebel (Configuration, eScripting, EIM, EAI) and a comprehensive understanding of the full Oracle CX Suite (Oracle Fusion Sales & Service, Eloqua, Field Service, and Service Cloud).
Manages all project phases from requirements gathering and design to UAT and production deployment. Skilled at managing project timelines, mitigating risks, coordinating team activities, and providing regular updates to stakeholders.
Key Skills
- Solution Design
- ETL/Data Migration
- PHP
- E-Script
- Java Script
- Oracle Service Cloud
- Oracle Marketing Cloud
- Oracle Integration Cloud
- Oracle Data Integrator
- Oracle Intelligent Advisor
- Siebel CRM
- Mulesoft
- Oracle Responsys
Platforms
- Oracle Service Cloud
- Oracle Marketing Cloud
- Oracle Integration Cloud
- Oracle Data Integrator
- Oracle Intelligent Advisor
- Siebel CRM
- OCI (Oracle Cloud Infrastructure)
- Oracle Objects
- Oracle Functions
Experience
Deloitte, AFG/ CX & Integration Consultant
Lead role in integration for implementation of Oracle Integration Cloud and Deloitte Match Cloud. Involved in complex integration between Oracle CX and AFG existing CRM applications. Designed and implemented complex data migration approach (automation end to end) for Broker Portal to migrate the brokers to new CRM portal.
Conducted and lead the Integration schedule meetings with project stakeholders and tracked the progress, issues, and risks.
Provided Executive Stakeholders with Integration stream updates at the Project Governance meetings throughout the project.
Radha also assisted with requirements analysis, providing estimates for the new business requirements and enhancements.
Victoria University
Integration Lead role in the Implementation Oracle Integration Cloud and Deloitte Match cloud for Victoria University. Involved in Major data migration to Oracle Marketing Cloud for marketing purpose. Implemented integration between Oracle CX systems, Oracle Service Cloud and Oracle Marketing Cloud and Burst SMS application for SMS notifications to students.
TAFE NSW
Stream lead handling managed service requests from the client and providing expertise on the enhancements and product upgrades within Oracle Service Cloud.
Involved in prioritizing enhancements and tracking the progress.
Assisted and managed production change management and production release activities.