Radhakrishna Thati

Oracle CX Solution Architect
Radhakrishna Thati - Oracle CX Solution Architect
Location: Melbourne
Phone: 04 7065 5835
Email
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Executive Summary

Oracle CX and Integration Lead having more than 15 years of experience with implementation of Oracle CX, Integration and Marketing Automation projects across different industries.

In depth knowledge and experience as Oracle CX Lead, Designer. Extensive experience in Oracle Service Cloud, and Oracle Integration Cloud.

Excellent skills in the areas of Business Requirements analysis & design and project delivery management and Business Stakeholders management. Have strong analytical and debugging skills.

Key Skills

  • Solution Design
  • ETL/Data Migration
  • PHP
  • E-Script
  • Java Script
  • Oracle Service Cloud
  • Oracle Marketing Cloud
  • Oracle Integration Cloud
  • Oracle Data Integrator
  • Oracle Intelligent Advisor
  • Siebel CRM

Platforms

  • Oracle Service Cloud
  • Oracle Marketing Cloud
  • Oracle Integration Cloud
  • Oracle Data Integrator
  • Oracle Intelligent Advisor
  • Siebel CRM

Experience

Deloitte, AFG/ CX & Integration Consultant

Lead role in integration for implementation of Oracle Integration Cloud and Deloitte Match Cloud. Involved in complex integration between Oracle CX and AFG existing CRM applications. Designed and implemented complex data migration approach (automation end to end) for Broker Portal to migrate the brokers to new CRM portal.  

Conducted and lead the Integration schedule meetings with project stakeholders and tracked the progress, issues, and risks. 

Provided Executive Stakeholders with Integration stream updates at the Project Governance meetings throughout the project.

Radha also assisted with requirements analysis, providing estimates for the new business requirements and enhancements.

Victoria University

Integration Lead role in the Implementation Oracle Integration Cloud and Deloitte Match cloud for Victoria University. Involved in Major data migration to Oracle Marketing Cloud for marketing purpose. Implemented integration between Oracle CX systems, Oracle Service Cloud and Oracle Marketing Cloud and Burst SMS application for SMS notifications to students.

TAFE NSW

Stream lead handling managed service requests from the client and providing expertise on the enhancements and product upgrades within Oracle Service Cloud. 

Involved in prioritizing enhancements and tracking the progress.

Assisted and managed production change management and production release activities. 

 

Customer Experience is a key differentiator.

Focus on prioritising your immediate quick wins, while establishing a plan on how to deliver against strategic objectives.

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