We are a leader in Field Service Managment
Oracle Field Service offers intuitive, AI-powered tools for routing, scheduling, and managing field service technicians. The solution makes it possible to deliver efficient and on-time service experiences—every time.
Scheduling and routing
Get the right field service person to the right place at the right time, every time, using the fastest optimized-scheduling engine available.
Time-based routing technology
Increase on-time arrivals by leveraging the power of machine learning (ML) and AI with a time-based, predictive, and self-learning routing engine.
Determine the best employee for each job using a unique, ML-generated, performance pattern profile—or work fingerprint—for all field employees. AI-powered predictions leverage those profiles to estimate how long a technician would take to complete the job.
Automatic resource routing
Automate and optimize the scheduling of any type of work, including urgent and emergency work, with no need for human intervention.
Visually compare multiple routing alternatives to maximize routing efficiency and resource utilization rates as well as meet/exceed customer expectations.
Single interface to manage all operations
Manage field service operations from a single interface with real-time views of all field activities.
Complete field force visibility
Gain real-time views of every job assigned to every field employee, in any combination of Gantt chart, map view, or list view.
Job reassignment and field scheduling flexibility
Retain the ability to manually assign work through an intuitive, drag-and-drop interface, while allowing the system to make suggestions for work assignments.
Inventory and trunk stock tracking
Save time and money by knowing what inventory is required for each visit in real time.
Automatic job segmentation
Easily divide long-duration activities into segments across multiple days.
Real-time view of field resources
Ensure that all time commitments are met by better understanding your current service status and being prepared to act when exceptions occur.
Support your field force in the manner they prefer. Provide your field service team with everything they need to succeed through a browser-based mobile app, iOS, or Android app.
Align information to jobs
Display the right information for the job based on employee preferences and job requirements.
Support a bring-your-own-device (BYOD) strategy to reduce costs and support third-party contract workers.
Configurable user interface
Quickly and easily create and edit forms using an intuitive user interface.
One tool for many solutions
Increase productivity by using one mobile tool to easily view work orders, get driving directions, check inventory status and availability, collaborate, and access other critical information.
Collaborate for better productivity
Streamline communication between employees, providing them with the flexibility to better solve problems, manage their workloads, and collaborate for improved efficiency and better customer experiences.
Connect your field force
Improve response time and resolve issues faster by streamlining communication between management, dispatch, help desk, and the field service teams.
Create a virtual helpdesk
Use the experience and knowledge of your entire field service force to resolve issues as they arise.
Streamline peer collaboration through context-driven chat.
Send out important information, safety warnings, traffic information, and meeting reminders.
Get important information to your teams instantly by leveraging Oracle Digital Assistant or a chatbot of your choice.
Work through issues together and find faster resolutions by seeing the exact problem on the customer’s screen.
Smart location, customer communication, and technician locator
Know your field service team members’ locations in real time. Monitor how efficiently they’re getting to and from scheduled appointments, all while keeping the customer informed of progress all the way up to the tech’s arrival onsite.
Field resource monitoring
Get a comprehensive view of your field service employees’ geolocations from their mobile devices and/or vehicles.
Contractor or seasonal employee support
Inexpensively monitor contract or seasonal employees through their mobile devices.
Interactive worker trace
See suggested routes on a map and compare them to the actual path the worker traveled. Receive alerts for any noncompliant travel.
Promote safety and compliance
Keep your team safe, secure, and compliant throughout the workday.
Predictive appointment alerts
Increase your field service success rate by confirming customer appointments the day before—or even the day of—the service call.
Better understand your customers' satisfaction levels with automated post-appointment surveys.
Configurable proactive notifications
Proactively reach your customers on their preferred method of communication (SMS, email, voice, and/or web).
Where's my technician?
Give customers a tool to fully understand their service status by viewing real-time service appointment information on a map, from any web browser, and then allow them to provide instant feedback with ratings and comments.
Forecasting and capacity planning
Take planning further. Discover future demand and make intelligent staffing decisions. Accurately calculate how much work can be completed each day, based on your available workers, their skills, work zones, and work types.
Predict field staffing needs
Better understand your field staffing needs with historical analysis that helps you to identify trends and predict future demand.
Track progress and performance
Create long-term field operations plans and track performance against those plans in real time.
Discover skill gaps and insufficient coverage areas for better hiring and training.
Test what-if demand and capacity scenarios to see how factors such as marketing campaigns and sales promotions impact demand.
Stop over- or under-booking
Improve your resource utilization with instant visibility into workforce capacity.
Flexible booking models support direct, quota, time-slot–based, and availability-based booking.
Efficient workload planning
Reduce costs and manage resources more efficiently. With accurate predictions of how long each field event will take, you’ll always know your workforce’s true capacity.
Create quotas based on need
Achieve superior resource utilization by managing quota by minutes, percentage, or available capacity.
Scheduling, real-time traffic, and street-level routing
The most accurate scheduling for your business’s field service operations.
Automatically update travel time with real-time traffic and travel conditions.
Leverage travel data from your map provider to help your mobile workforce get to locations quickly and efficiently.
Field service logistics
Connect your customer service and field service operations with your business supply chain using our complete service solution.
Manage service requests across multiple changes with central access to the right answers from across your organization.
Route, schedule, dispatch, manage, and locate your field workforce more efficiently.
Collaborative, mobile tools
Provide easy-to-use tools for field technicians to collaborate in real time, accept inventory transfers, and take on new assignments—all to increase team productivity and customer satisfaction.
Improve your parts inventory management. Enable service center agents to check parts availability, order and manage parts delivery, manage trunk stock, and initiate returns directly from a service request.
If a repair can’t be performed onsite, easily generate a return material authorization (RMA) so the asset can be returned for repair. Then, quickly and easily create a work order, complete the repair, and ship the asset back. You have complete visibility throughout the depot repair process to ensure effective, efficient repairs and optimize resource usage.
Better manage your service charges by letting your technicians review, correct, or update any labor, part, or expense costs incurred while they performed a service.
Cost capture and billing
Avoid costly mistakes and missed service charges. Easily capture and review all service costs and analyze that data to make improvements and drive profitability.