Sandeep Raj K

Senior Oracle Technical Consultant
Sandeep Raj K - Senior Oracle Technical Consultant
Location: Sydney
Phone: +61 450 125 373
Email

Executive Summary

Sandeep has 8+ years’ of experience of SAAS implementation and support in Oracle B2C Service Cloud (Rightnow) & 3 years of Oracle Responsys.

With hands on experience in PHP, Web Development, Java Script, JQuery, and .Net/BUI Add-ins, Extensions and Integrations and familiarity with multiple Oracle products, such as Field Service, Commerce Cloud, SOA Suite, Eloqua, CX Audience, Maxymiser, Infinity, ServiceNow, CPQ, OIA, Sandeep has a wealth of knowledge and transferable skills under his belt.

Sandeep has worked on Multi-Channel Campaign Management with Programs and Marketing Strategy.

A detail-oriented team player with strong organizational skills, Sandeep has the ability to handle multiple projects simultaneously with a high degree of accuracy.

Key Skills

  • Oracle Service Cloud
  • Oracle Marketing Cloud
  • Oracle Intelligent Advisor

Functional/Industries:

  • Education
  • Public Sector
  • Utilities
  • Professional Services

Certifications:

  • Oracle Service Center Implementations Essentials 2019
  • Oracle Responsys Marketing Platform 2023 Implementation Professional

Hands-on:

  • .NET /CSharp
  • CSS
  • Cyberduck/Dreamweaver
  • FileZilla
  • HTML
  • JavaScript/jQuery
  • Microsoft Office
  • Notepad++
  • PHP
  • Postman/SoapUI

KEY PROJECTS

CES Global Pvt Ltd Principal Consultant Oct 2023– Jan 2024

Flawless Campaign Deliveries and Connect Job configurations. Configured AMS APPs. Maintained strict SLAs with response and resolution time of tickets. Applying CPM Best practices. REST API Integrations.

Oracle India Pvt Ltd Senior Oracle CRM Consultant Nov 2020– Sep 2023

Worked in BUI extensions support, enhancements and bug fixes. Developed RightNow Applications using Business Rules, Workspace and Workflows, Reports, Profiles, Custom fields, Custom Objects and Outreach Management. Configuring Mailings. SSO Implementation.

Primus Global Technologies Pvt Ltd Oracle CX Consultant May 2020– Oct 2020

Demonstrated Self Service for Facebook in a customer’s fan page. Worked in configuration, design, development, unit testing, documentation and implementation of Applications using Oracle Service Cloud (RightNow) Customer Portal and Agent Console.

Speridian Technologies Pvt Ltd Oracle CX Cloud Analyst Sep 2015– Apr 2020

Involved in end-to-end Development life cycle starting from initiating the Solution design– Statement of Work/Business requirement documents, Configuration, Workflows. Handled Upgrade Programs and Regression testing with test scripts.

Customer Experience is a key differentiator.

Focus on prioritising your immediate quick wins, while establishing a plan on how to deliver against strategic objectives.

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